Frequently Asked Questions

Therapies:

  • How early should I arrive to my appointment?

    Please arrive 15 minutes prior to your appointment time. This will give you the time to check-in, fill out any necessary forms, grab some tea or water, and relax before your session!

  • What should I wear?

    Wear something comfortable! Undergarments are optional during therapies, so change for your therapy according to your level of comfort.

  • Do I have to pay for my appointment in advance?

    At the time of booking we will take your credit card information to have on file, but you will not pay for your therapy until check-out.

  • How far in advance do I have to cancel?

    Kindly be aware of our 24-hour cancellation policy for all our services. If you choose to cancel or reschedule your appointment with more than 24 hours' notice, there will be no charge incurred. However, if you decide to cancel or reschedule within 24 hours of your scheduled appointment, a 50% fee of the appointment cost will be applied. For cancellations made less than 4 hours in advance, the full 100% of the appointment cost will be charged. It's important to note that cancellations occurring outside of our regular business hours will not be counted. Our front desk hours are as follows: Monday to Friday, 9:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 3:00 PM.

  • Do you have memberships?

    We do offer a monthly therapy membership that allows for one booking a month! This comes at a discounted rate and is valid for the 60 Minute Integrative Massage service, provided by either Claire, Jason, or Yvonne!

  • Forms of Payments accepted

    DHA only accept Visa, Master card, Discover and Amex. We do not accept Health Insurance, Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) cards.

Classes:

  • How early should I arrive for the class?

    Please arrive 15 minutes prior to the class time. This will give you the time to check-in, fill out any necessary forms, grab some tea or water. Doors will be locked when the class starts.

  • What should I wear?

    For Yoga, Tai Chi and Qi Gong Classes: We recommend active clothing that you can bend, stretch, and feel comfortable in!

  • Do I have to pay for my class in advance?

    In order to reserve your spot in class, we require payment at the time of booking. You can pay for a drop-in, a class pack, or a membership!

  • What should I bring to class?

    For yoga classes, bring a mat if you have one and any other yoga accessories you may want to use (blocks, towels, etc.). If you don’t have a mat, don’t sweat it! You can use one of ours for free. Water and tea are on the house!

  • It's my first class, what should I expect?

    You will be greeted by someone at the front desk to help walk you through the steps and make you feel at home! You will be asked to fill out a class waiver and a form pertaining to COVID-19 for our records (if you haven’t already done so online). After that you are free to make yourself comfortable, enjoy some tea or water, use the restroom, and make your way into the studio for class!

  • What are your current COVID protocols?

    We are actively taking precautions and enforcing rules for classes depending on their structure to ensure the safety of our clients and staff. Please refer to our COVID protocols HERE.

  • How far in advance do I have to cancel a class?

    Classes must be cancelled at least 24 hours in advance. When you book a class, we are saving the space for you, please be mindful that nobody will be able to register is the spot is reserved. Class passes used to book a class can’t be refunded or rolled over.

    Class series are not refundable. Unused classes on a Class Series can’t be used for another classes.

  • What is the Cancellation policy?

    Effective as of 8/7/2023 Our New cancellation policy is:

    Cancellation/Reschedule 24 hrs before appointment = 100% refund – No charge

    Cancellation/Reschedule Within 24 hrs of the appointment = Customer is charged 50% of event/Class/Appointment.

    Same say cancellation/reschedule = Customer is charged 100% of event/Class/Appointment.

    This policy will apply to events/ classes/ workshops.

Events & Workshops:

  • How early should I arrive for an event/workshop?

    Please keep in mind that our events/workshops are spiritual events, and we want to minimize interruptions. Doors will be lock at 7 pm, please arrive 15 min early.

  • What should I wear?

    We usually recommend comfortable cloth. However, please read event description before arriving.

  • Do I have to pay for my event/workshop in advance?

    In order to reserve your spot, we require payment at the time of registration.

  • What are your current COVID protocols?

    We are actively taking precautions and enforcing rules for classes depending on their structure to ensure the safety of our clients and staff. Please refer to our COVID protocols HERE.

  • How far in advance do I have to cancel a event/Workshop registration?

    - We have a 24-hour advanced cancellation policy for our activities. If you are cancelling less than 24 hours in advance, you will be charged in full.

    - Events and Workshops are not refundable and/ or cannot be rolled over. This also Includes Certification Trainings.